OLI Status - Incident history https://status.olisystems.com OLI Mon, 30 Mar 2026 09:00:00 +0000 Upcoming Planned Maintenance Notification Type: Maintenance Duration: 1 hour and 36 minutes Affected Components: , AppBuilder, , AppManager, Process API, Engine API, Cloud APIs → Cloud Apps → Mar 30, 09:02:00 GMT+0 - Identified - Maintenance is now in progress. During this period, some services may be temporarily unavailable or experience limited functionality. Mar 30, 10:10:51 GMT+0 - Identified - This maintenance is taking longer than expected. We will provide updates with progress as we work towards completing this maintenance, apologies for the inconvenience caused. Mar 30, 10:38:08 GMT+0 - Completed - Maintenance has now completed successfully. We apologies for any inconvenience caused during this period, this update was essential to continue providing an ongoing secure and reliable experience. Thank you for your patience, please contact support if you encounter any issues. Mar 30, 09:00:00 GMT+0 - Identified - We would like to inform you of upcoming planned maintenance to our systems, scheduled to ensure continued security, stability, and optimal performance of our services. During this period, some services may be temporarily unavailable or experience limited functionality. This maintenance is part of our ongoing commitment to providing a secure and reliable experience. We are working to keep any disruption to a minimum and will restore full service as quickly as possible. If you have any questions or require assistance, please do not hesitate to contact our support team. Type: Maintenance

Duration: 1 hour and 36 minutes

Affected Components: , , , , ,

<p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>09:02:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress. During this period, some services may be temporarily unavailable or experience limited functionality..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>10:10:51</var> GMT+0</small><br><strong>Identified</strong> - This maintenance is taking longer than expected. We will provide updates with progress as we work towards completing this maintenance, apologies for the inconvenience caused..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>10:38:08</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has now completed successfully. We apologies for any inconvenience caused during this period, this update was essential to continue providing an ongoing secure and reliable experience. Thank you for your patience, please contact support if you encounter any issues..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We would like to inform you of upcoming planned maintenance to our systems, scheduled to ensure continued security, stability, and optimal performance of our services. During this period, some services may be temporarily unavailable or experience limited functionality. This maintenance is part of our ongoing commitment to providing a secure and reliable experience. We are working to keep any disruption to a minimum and will restore full service as quickly as possible. If you have any questions or require assistance, please do not hesitate to contact our support team..</p> ]]> Mon, 30 Mar 2026 09:00:00 +0000 https://status.olisystems.com/maintenance/cmn33hgo40232j3ty15z22za0 https://status.olisystems.com/maintenance/cmn33hgo40232j3ty15z22za0 Upcoming Planned Service Update Notification Type: Maintenance Duration: 35 minutes Affected Components: olisystems.com, Process API, Engine API Jan 26, 10:00:00 GMT+0 - Identified - As part of our ongoing commitment to service excellence, we are patching several critical services to ensure optimal performance and security. We do not anticipate any disruption during this period however if you have any urgent concerns or require assistance during the maintenance window, please do not hesitate to contact our support team. Jan 26, 10:25:39 GMT+0 - Identified - Maintenance is now in progress. Jan 26, 11:00:41 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 35 minutes

Affected Components: , ,

<p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of our ongoing commitment to service excellence, we are patching several critical services to ensure optimal performance and security. We do not anticipate any disruption during this period however if you have any urgent concerns or require assistance during the maintenance window, please do not hesitate to contact our support team..</p> <p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>10:25:39</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>11:00:41</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Mon, 26 Jan 2026 10:00:00 +0000 https://status.olisystems.com/maintenance/cmkpqy6o909sgrmzlzid802mf https://status.olisystems.com/maintenance/cmkpqy6o909sgrmzlzid802mf Upcoming Planned Service Update Notification Type: Maintenance Duration: 25 minutes Affected Components: , Process API, Engine API, Cloud APIs → Dec 21, 09:00:00 GMT+0 - Identified - As part of our ongoing commitment to service excellence, we are planning a scheduled service update to introduce improvements that will enhance performance, scalability, and future capabilities. During this update, some services may experience brief interruptions. We apologize for any inconvenience this may cause and assure you that our team will work to minimize disruption and complete the update as swiftly as possible. This update is a vital step toward ensuring continued reliability and better user experience, and we truly appreciate your patience and understanding. If you have any urgent concerns or require support during the update window, please don't hesitate to reach out to our support team. Dec 21, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 21, 09:24:56 GMT+0 - Completed - We’re pleased to inform you that the scheduled service update has been successfully completed. All systems are operating normally, and no disruptions were observed during the update process. This update included several improvements aimed at enhancing the performance, reliability, and scalability of our services. We appreciate your continued support and thank you for your trust in us. If you experience any issues or have questions following the update, please don’t hesitate to reach out to our support team. Type: Maintenance

Duration: 25 minutes

Affected Components: , ,

<p><small>Dec <var data-var='date'> 21</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of our ongoing commitment to service excellence, we are planning a scheduled service update to introduce improvements that will enhance performance, scalability, and future capabilities. During this update, some services may experience brief interruptions. We apologize for any inconvenience this may cause and assure you that our team will work to minimize disruption and complete the update as swiftly as possible. This update is a vital step toward ensuring continued reliability and better user experience, and we truly appreciate your patience and understanding. If you have any urgent concerns or require support during the update window, please don't hesitate to reach out to our support team..</p> <p><small>Dec <var data-var='date'> 21</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 21</var>, <var data-var='time'>09:24:56</var> GMT+0</small><br><strong>Completed</strong> - We’re pleased to inform you that the scheduled service update has been successfully completed. All systems are operating normally, and no disruptions were observed during the update process. This update included several improvements aimed at enhancing the performance, reliability, and scalability of our services. We appreciate your continued support and thank you for your trust in us. If you experience any issues or have questions following the update, please don’t hesitate to reach out to our support team..</p> ]]> Sun, 21 Dec 2025 09:00:00 +0000 https://status.olisystems.com/maintenance/cmjd2eohu0102o1aekh6cfa7s https://status.olisystems.com/maintenance/cmjd2eohu0102o1aekh6cfa7s Service disruption related to Cloudflare outage Type: Incident Affected Components: olisystems.com, Authentication, AppBuilder, AppManager, Process API, Engine API Nov 18, 12:00:00 GMT+0 - Resolved - Earlier today, a widespread Cloudflare outage caused temporary disruptions to our services, as well as our ability to access Instatus to provide updates. We’re happy to share that all systems have now fully recovered and are operating normally. If you continue to experience any problems, please don’t hesitate to reach out to our support team. Thank you for your understanding. Nov 18, 14:53:39 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Affected Components: , , , , ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Resolved</strong> - Earlier today, a widespread Cloudflare outage caused temporary disruptions to our services, as well as our ability to access Instatus to provide updates. We’re happy to share that all systems have now fully recovered and are operating normally. If you continue to experience any problems, please don’t hesitate to reach out to our support team. Thank you for your understanding..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:53:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 18 Nov 2025 12:00:00 +0000 https://status.olisystems.com/incident/cmi4qcbyd0094mmmojfohsh9s https://status.olisystems.com/incident/cmi4qcbyd0094mmmojfohsh9s Scheduled maintenance Type: Maintenance Duration: 38 minutes Affected Components: AppBuilder, , , AppManager, Process API, Engine API, Cloud Apps → Cloud APIs → Oct 13, 09:00:13 GMT+0 - Identified - Maintenance is now in progress. Oct 13, 09:38:19 GMT+0 - Completed - Maintenance has completed successfully. Oct 13, 09:00:00 GMT+0 - Identified - We will be conducting essential upgrades to our principal cloud services. We do not anticipate any disruption during this period however if you have any urgent concerns or require assistance during the maintenance window, please do not hesitate to contact our support team. Type: Maintenance

Duration: 38 minutes

Affected Components: , , , , ,

<p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>09:00:13</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>09:38:19</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be conducting essential upgrades to our principal cloud services. We do not anticipate any disruption during this period however if you have any urgent concerns or require assistance during the maintenance window, please do not hesitate to contact our support team..</p> ]]> Mon, 13 Oct 2025 09:00:00 +0000 https://status.olisystems.com/maintenance/cmgl23mtf0hhig363b8eo0k4u https://status.olisystems.com/maintenance/cmgl23mtf0hhig363b8eo0k4u Service updates and support for 12.5 Type: Maintenance Duration: 25 minutes Affected Components: AppBuilder, AppManager, , Process API, Engine API, , Cloud Apps → Cloud APIs → Oct 10, 09:00:00 GMT+0 - Identified - As part of our ongoing commitment to service excellence, we are patching several critical services to ensure optimal performance and security, as well as adding support for version 12.5. During this period, certain services may experience temporary interruptions. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize disruption and restore full functionality as quickly as possible. Please be assured that this maintenance is crucial for enhancing the reliability and security of our systems, and we appreciate your patience and understanding. If you have any urgent concerns or require assistance during the maintenance window, please do not hesitate to contact our support team. Oct 10, 09:03:19 GMT+0 - Identified - Maintenance is now in progress. Oct 10, 09:28:01 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 25 minutes

Affected Components: , , , , ,

<p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of our ongoing commitment to service excellence, we are patching several critical services to ensure optimal performance and security, as well as adding support for version 12.5. During this period, certain services may experience temporary interruptions. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize disruption and restore full functionality as quickly as possible. Please be assured that this maintenance is crucial for enhancing the reliability and security of our systems, and we appreciate your patience and understanding. If you have any urgent concerns or require assistance during the maintenance window, please do not hesitate to contact our support team..</p> <p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>09:03:19</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>09:28:01</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Fri, 10 Oct 2025 09:00:00 +0000 https://status.olisystems.com/maintenance/cmgjp997r00963y8177eu8b8u https://status.olisystems.com/maintenance/cmgjp997r00963y8177eu8b8u Issues with login Type: Incident Duration: 53 minutes Affected Components: olisystems.com Jul 24, 13:38:00 GMT+0 - Investigating - We are aware of ongoing issues logging into [olisystems.com ](http://olisystem.com)and are currently investigating this incident. Jul 24, 13:46:02 GMT+0 - Identified - We have identified the issue and are working on a fix for this incident. We expect to return to a normal service within the next 30 minutes. Jul 24, 14:30:37 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 53 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>13:38:00</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of ongoing issues logging into [olisystems.com ](http://olisystem.com)and are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>13:46:02</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and are working on a fix for this incident. We expect to return to a normal service within the next 30 minutes..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>14:30:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 24 Jul 2025 13:38:00 +0000 https://status.olisystems.com/incident/cmdhftm22004fyoylvngxdw47 https://status.olisystems.com/incident/cmdhftm22004fyoylvngxdw47 Upcoming Planned Service Update Notification Type: Maintenance Duration: 1 hour and 36 minutes Affected Components: Engine API, AppManager, AppBuilder, Process API Apr 3, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 3, 15:36:30 GMT+0 - Completed - We’re pleased to inform you that the scheduled service update has been successfully completed. All systems are operating normally, and no disruptions were observed during the update process. This update included several improvements aimed at enhancing the performance, reliability, and scalability of our services. We appreciate your continued support and thank you for your trust in us. If you experience any issues or have questions following the update, please don’t hesitate to reach out to our support team. Apr 3, 14:00:00 GMT+0 - Identified - As part of our ongoing commitment to service excellence, we are planning a scheduled service update to introduce improvements that will enhance performance, scalability, and future capabilities. During this update, some services may experience brief interruptions. We apologize for any inconvenience this may cause and assure you that our team will work to minimize disruption and complete the update as swiftly as possible. This update is a vital step toward ensuring continued reliability and better user experience, and we truly appreciate your patience and understanding. If you have any urgent concerns or require support during the update window, please don't hesitate to reach out to our support team. Type: Maintenance

Duration: 1 hour and 36 minutes

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>15:36:30</var> GMT+0</small><br><strong>Completed</strong> - We’re pleased to inform you that the scheduled service update has been successfully completed. All systems are operating normally, and no disruptions were observed during the update process. This update included several improvements aimed at enhancing the performance, reliability, and scalability of our services. We appreciate your continued support and thank you for your trust in us. If you experience any issues or have questions following the update, please don’t hesitate to reach out to our support team..</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of our ongoing commitment to service excellence, we are planning a scheduled service update to introduce improvements that will enhance performance, scalability, and future capabilities. During this update, some services may experience brief interruptions. We apologize for any inconvenience this may cause and assure you that our team will work to minimize disruption and complete the update as swiftly as possible. This update is a vital step toward ensuring continued reliability and better user experience, and we truly appreciate your patience and understanding. If you have any urgent concerns or require support during the update window, please don't hesitate to reach out to our support team..</p> ]]> Thu, 3 Apr 2025 14:00:00 +0000 https://status.olisystems.com/maintenance/cm9002ve4002doxuksfi96079 https://status.olisystems.com/maintenance/cm9002ve4002doxuksfi96079 Service disruption to engine and process API Type: Incident Affected Components: Engine API, Process API Mar 18, 14:30:20 GMT+0 - Resolved - We are continuing to work on a fix for this incident. Type: Incident

Affected Components: ,

<p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>14:30:20</var> GMT+0</small><br><strong>Resolved</strong> - We are continuing to work on a fix for this incident..</p> ]]> Tue, 18 Mar 2025 14:30:20 +0000 https://status.olisystems.com/incident/cm8elbvsh001clc8wpqopkiwg https://status.olisystems.com/incident/cm8elbvsh001clc8wpqopkiwg Service interruption for Engine and DBS Type: Incident Duration: 1 hour and 3 minutes Affected Components: Engine API Mar 11, 12:23:10 GMT+0 - Resolved - This incident has been resolved. Mar 11, 11:20:25 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 1 hour and 3 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>12:23:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>11:20:25</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Tue, 11 Mar 2025 11:20:25 +0000 https://status.olisystems.com/incident/cm84egocl002xbfom9r34ktdz https://status.olisystems.com/incident/cm84egocl002xbfom9r34ktdz Service Updates Type: Maintenance Duration: 1 hour and 19 minutes Affected Components: Engine API, AppBuilder, Process API Mar 11, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 11, 10:00:00 GMT+0 - Identified - As part of our ongoing commitment to service excellence, we are patching several critical services to ensure optimal performance and security. During this period, certain services may experience temporary interruptions. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize disruption and restore full functionality as quickly as possible. Please be assured that this maintenance is crucial for enhancing the reliability and security of our systems, and we appreciate your patience and understanding. If you have any urgent concerns or require assistance during the maintenance window, please do not hesitate to contact our support team Mar 11, 11:19:13 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 19 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of our ongoing commitment to service excellence, we are patching several critical services to ensure optimal performance and security. During this period, certain services may experience temporary interruptions. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize disruption and restore full functionality as quickly as possible. Please be assured that this maintenance is crucial for enhancing the reliability and security of our systems, and we appreciate your patience and understanding. If you have any urgent concerns or require assistance during the maintenance window, please do not hesitate to contact our support team.</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>11:19:13</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 11 Mar 2025 10:00:00 +0000 https://status.olisystems.com/maintenance/cm831x1wi000cwtwlhsaykjyn https://status.olisystems.com/maintenance/cm831x1wi000cwtwlhsaykjyn Service Updates Type: Maintenance Duration: 44 minutes Affected Components: Engine API, Process API Nov 8, 10:43:40 GMT+0 - Completed - The scheduled maintenance is now complete, and all systems are back online. Nov 8, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 8, 10:00:00 GMT+0 - Identified - As part of our ongoing commitment to service excellence, we are patching several critical services to ensure optimal performance and security. During this period, certain services may experience temporary interruptions. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize disruption and restore full functionality as quickly as possible. Please be assured that this maintenance is crucial for enhancing the reliability and security of our systems, and we appreciate your patience and understanding. If you have any urgent concerns or require assistance during the maintenance window, please do not hesitate to contact our support team Type: Maintenance

Duration: 44 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>10:43:40</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance is now complete, and all systems are back online. .</p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of our ongoing commitment to service excellence, we are patching several critical services to ensure optimal performance and security. During this period, certain services may experience temporary interruptions. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize disruption and restore full functionality as quickly as possible. Please be assured that this maintenance is crucial for enhancing the reliability and security of our systems, and we appreciate your patience and understanding. If you have any urgent concerns or require assistance during the maintenance window, please do not hesitate to contact our support team.</p> ]]> Fri, 8 Nov 2024 10:00:00 +0000 https://status.olisystems.com/maintenance/cm35td3080002trxkapdjulon https://status.olisystems.com/maintenance/cm35td3080002trxkapdjulon Degraded Scalechem Performance Type: Incident Duration: 11 hours and 25 minutes Affected Components: Engine API Oct 24, 10:10:37 GMT+0 - Resolved - The issue affecting the ScaleChem API performance has been fully resolved. Our team has identified the root cause and implemented a fix to restore normal service. We apologize for any inconvenience this may have caused and appreciate your patience during this time. If you continue to experience any issues, please don't hesitate to reach out to our support team. Oct 23, 22:45:47 GMT+0 - Identified - We have identified an issue that is impacting the performance for some users of the ScaleChem API. Our team is actively investigating the cause and working diligently towards a resolution. We appreciate your patience as we address this matter and will provide updates as soon as more information becomes available. Type: Incident

Duration: 11 hours and 25 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>10:10:37</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting the ScaleChem API performance has been fully resolved. Our team has identified the root cause and implemented a fix to restore normal service. We apologize for any inconvenience this may have caused and appreciate your patience during this time. If you continue to experience any issues, please don't hesitate to reach out to our support team..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>22:45:47</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue that is impacting the performance for some users of the ScaleChem API. Our team is actively investigating the cause and working diligently towards a resolution. We appreciate your patience as we address this matter and will provide updates as soon as more information becomes available..</p> ]]> Wed, 23 Oct 2024 22:45:47 +0000 https://status.olisystems.com/incident/cm2mgqndb0005cavyhl9ikhx1 https://status.olisystems.com/incident/cm2mgqndb0005cavyhl9ikhx1 Degraded Engine and Process API Performance Type: Incident Duration: 1 hour and 49 minutes Affected Components: Engine API, AppManager, olisystems.com, AppBuilder, Software Downloads, Process API, Help Center, Authentication Oct 10, 14:08:56 GMT+0 - Investigating - We are currently investigating an issue affecting Engine and Process API. This issue is causing requests to enter a perpetual "IN PROGRESS" state. Oct 10, 15:57:44 GMT+0 - Resolved - The cause of the degraded performance has been identified and corrected. Type: Incident

Duration: 1 hour and 49 minutes

Affected Components: , , , , , , ,

<p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>14:08:56</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting Engine and Process API. This issue is causing requests to enter a perpetual "IN PROGRESS" state..</p> <p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>15:57:44</var> GMT+0</small><br><strong>Resolved</strong> - The cause of the degraded performance has been identified and corrected..</p> ]]> Thu, 10 Oct 2024 14:08:56 +0000 https://status.olisystems.com/incident/cm23djwfe00022ymmi79wx57w https://status.olisystems.com/incident/cm23djwfe00022ymmi79wx57w Service Updates Type: Maintenance Duration: 57 minutes Affected Components: Engine API, AppBuilder, Process API Sep 26, 08:00:00 GMT+0 - Identified - As part of our ongoing commitment to service excellence, we are patching several critical services to ensure optimal performance and security. During this period, certain services may experience temporary interruptions. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize disruption and restore full functionality as quickly as possible. Please be assured that this maintenance is crucial for enhancing the reliability and security of our systems, and we appreciate your patience and understanding. If you have any urgent concerns or require assistance during the maintenance window, please do not hesitate to contact our support team Sep 26, 08:57:16 GMT+0 - Completed - Maintenance is now complete Sep 26, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 57 minutes

Affected Components: , ,

<p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of our ongoing commitment to service excellence, we are patching several critical services to ensure optimal performance and security. During this period, certain services may experience temporary interruptions. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize disruption and restore full functionality as quickly as possible. Please be assured that this maintenance is crucial for enhancing the reliability and security of our systems, and we appreciate your patience and understanding. If you have any urgent concerns or require assistance during the maintenance window, please do not hesitate to contact our support team.</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>08:57:16</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now complete.</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 26 Sep 2024 08:00:00 +0000 https://status.olisystems.com/maintenance/cm1hobnl60009efp3cmmjb5hq https://status.olisystems.com/maintenance/cm1hobnl60009efp3cmmjb5hq Service Updates Type: Maintenance Duration: 1 hour and 10 minutes Affected Components: Engine API, AppManager, olisystems.com, AppBuilder, Software Downloads, Process API, Help Center, Authentication Aug 14, 09:39:46 GMT+0 - Completed - Maintenance is now complete Aug 14, 08:30:01 GMT+0 - Identified - Maintenance is now in progress Aug 14, 08:30:00 GMT+0 - Identified - As part of our ongoing commitment to service excellence, we are patching several critical services to ensure optimal performance and security. During this period, certain services may experience temporary interruptions. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize disruption and restore full functionality as quickly as possible. Please be assured that this maintenance is crucial for enhancing the reliability and security of our systems, and we appreciate your patience and understanding. If you have any urgent concerns or require assistance during the maintenance window, please do not hesitate to contact our support team Type: Maintenance

Duration: 1 hour and 10 minutes

Affected Components: , , , , , , ,

<p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>09:39:46</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now complete.</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>08:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Identified</strong> - As part of our ongoing commitment to service excellence, we are patching several critical services to ensure optimal performance and security. During this period, certain services may experience temporary interruptions. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize disruption and restore full functionality as quickly as possible. Please be assured that this maintenance is crucial for enhancing the reliability and security of our systems, and we appreciate your patience and understanding. If you have any urgent concerns or require assistance during the maintenance window, please do not hesitate to contact our support team.</p> ]]> Wed, 14 Aug 2024 08:30:00 +0000 https://status.olisystems.com/maintenance/clzr2syjo2807i3n6iqe7u2rt https://status.olisystems.com/maintenance/clzr2syjo2807i3n6iqe7u2rt Service Updates Type: Maintenance Duration: 42 minutes Affected Components: Engine API, Process API Mar 5, 10:09:23 GMT+0 - Identified - Maintenance is now in progress. Mar 5, 10:51:14 GMT+0 - Completed - Maintenance has completed successfully. Mar 5, 10:00:00 GMT+0 - Identified - As part of our ongoing commitment to service excellence, we are patching several critical services to ensure optimal performance and security. During this period, certain services may experience temporary interruptions. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize disruption and restore full functionality as quickly as possible. Please be assured that this maintenance is crucial for enhancing the reliability and security of our systems, and we appreciate your patience and understanding. If you have any urgent concerns or require assistance during the maintenance window, please do not hesitate to contact our support team. Type: Maintenance

Duration: 42 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:09:23</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:51:14</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of our ongoing commitment to service excellence, we are patching several critical services to ensure optimal performance and security. During this period, certain services may experience temporary interruptions. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize disruption and restore full functionality as quickly as possible. Please be assured that this maintenance is crucial for enhancing the reliability and security of our systems, and we appreciate your patience and understanding. If you have any urgent concerns or require assistance during the maintenance window, please do not hesitate to contact our support team..</p> ]]> Tue, 5 Mar 2024 10:00:00 +0000 https://status.olisystems.com/maintenance/clt7i087b69100bqosarppkmbj https://status.olisystems.com/maintenance/clt7i087b69100bqosarppkmbj Essential Maintenance Type: Maintenance Duration: 45 minutes Affected Components: Engine API, AppManager, AppBuilder, Software Downloads, Process API, Help Center, Authentication Mar 1, 08:33:57 GMT+0 - Identified - The planned maintenance work is taking longer than expected. We are working diligently to ensure completion as swiftly as possible. We understand the inconvenience this may cause and appreciate your patience and understanding. Mar 1, 08:00:00 GMT+0 - Identified - We will be conducting essential maintenance on our principal cloud services. During this period, you may experience a level of degraded performance. We apologize for any inconvenience caused and appreciate your patience and understanding. Rest assured, our team is proactively working to minimize disruption and restore full service as soon as possible. Thank you for your cooperation. Mar 1, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 1, 08:44:38 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 45 minutes

Affected Components: , , , , , ,

<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>08:33:57</var> GMT+0</small><br><strong>Identified</strong> - The planned maintenance work is taking longer than expected. We are working diligently to ensure completion as swiftly as possible. We understand the inconvenience this may cause and appreciate your patience and understanding..</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be conducting essential maintenance on our principal cloud services. During this period, you may experience a level of degraded performance. We apologize for any inconvenience caused and appreciate your patience and understanding. Rest assured, our team is proactively working to minimize disruption and restore full service as soon as possible. Thank you for your cooperation..</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>08:44:38</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Fri, 1 Mar 2024 08:00:00 +0000 https://status.olisystems.com/maintenance/clt61g8tu76790bhof1cmx0b7f https://status.olisystems.com/maintenance/clt61g8tu76790bhof1cmx0b7f Engine Service Degraded Type: Incident Duration: 28 minutes Affected Components: Engine API, Process API Dec 18, 16:11:27 GMT+0 - Investigating - We are currently investigating this incident. Dec 18, 16:39:38 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 28 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>16:11:27</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>16:39:38</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 18 Dec 2023 16:11:27 +0000 https://status.olisystems.com/incident/clqb45fym154893bpoo3q50njug https://status.olisystems.com/incident/clqb45fym154893bpoo3q50njug Authentication Issues Type: Incident Affected Components: Authentication Dec 11, 18:03:00 GMT+0 - Resolved - We are currently investigating an incident with the authentication service. Our engineers are working towards identifying the cause of the service failure. Update 1 - Our engineers have identified the cause of the issue with the authentication service and are working to resolve the situation. Update 2 - The service issues have been identified and resolved. We are continuing to monitor the service for stability. Type: Incident

Affected Components:

<p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>18:03:00</var> GMT+0</small><br><strong>Resolved</strong> - We are currently investigating an incident with the authentication service. Our engineers are working towards identifying the cause of the service failure. Update 1 - Our engineers have identified the cause of the issue with the authentication service and are working to resolve the situation. Update 2 - The service issues have been identified and resolved. We are continuing to monitor the service for stability..</p> ]]> Mon, 11 Dec 2023 18:03:00 +0000 https://status.olisystems.com/incident/clq15x9m547986bmlosntx7jlt https://status.olisystems.com/incident/clq15x9m547986bmlosntx7jlt Authentication Service Type: Maintenance Duration: 2 days and 12 hours Affected Components: Help Center, Engine API, Authentication, Software Downloads, Process API, olisystems.com, AppBuilder Nov 29, 10:00:00 GMT+0 - Identified - We're making some changes to the authentication systems for better security and efficiency. No impact on services expected, but if you encounter any issues, reach out to our support team. Nov 29, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 29, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 days and 12 hours

Affected Components: , , , , , ,

<p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We're making some changes to the authentication systems for better security and efficiency. No impact on services expected, but if you encounter any issues, reach out to our support team..</p> <p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 29 Nov 2023 10:00:00 +0000 https://status.olisystems.com/maintenance/clph4di5j97039bgn52fe3feeu https://status.olisystems.com/maintenance/clph4di5j97039bgn52fe3feeu Process API degraded performance Type: Incident Duration: 4 days, 2 hours and 16 minutes Affected Components: Process API, AppBuilder Sep 8, 14:35:11 GMT+0 - Identified - We are aware of an issue affecting the ProcessAPI and are continuing to work on a fix for this incident. Sep 8, 17:45:13 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 12, 16:51:15 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 days, 2 hours and 16 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>14:35:11</var> GMT+0</small><br><strong>Identified</strong> - We are aware of an issue affecting the ProcessAPI and are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>17:45:13</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>16:51:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 8 Sep 2023 14:35:11 +0000 https://status.olisystems.com/incident/clmap8mov10863b9ojx5q7h472 https://status.olisystems.com/incident/clmap8mov10863b9ojx5q7h472