Duration: 35 minutes

Affected Components: olisystems.com, Process API, Engine API

Jan 26, 10:00:00 GMT+0
Identified - As part of our ongoing commitment to service excellence, we are patching several critical services to ensure optimal performance and security. We do not anticipate any disruption during this period however if you have any urgent concerns or require assistance during the maintenance window, please do not hesitate to contact our support team..

Jan 26, 10:25:39 GMT+0
Identified - Maintenance is now in progress..

Jan 26, 11:00:41 GMT+0
Completed - Maintenance has completed successfully..

Duration: 25 minutes

Affected Components: , Process API, Engine API, Cloud APIs →

Dec 21, 09:00:00 GMT+0
Identified - As part of our ongoing commitment to service excellence, we are planning a scheduled service update to introduce improvements that will enhance performance, scalability, and future capabilities. During this update, some services may experience brief interruptions. We apologize for any inconvenience this may cause and assure you that our team will work to minimize disruption and complete the update as swiftly as possible. This update is a vital step toward ensuring continued reliability and better user experience, and we truly appreciate your patience and understanding. If you have any urgent concerns or require support during the update window, please don't hesitate to reach out to our support team..

Dec 21, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 21, 09:24:56 GMT+0
Completed - We’re pleased to inform you that the scheduled service update has been successfully completed. All systems are operating normally, and no disruptions were observed during the update process. This update included several improvements aimed at enhancing the performance, reliability, and scalability of our services. We appreciate your continued support and thank you for your trust in us. If you experience any issues or have questions following the update, please don’t hesitate to reach out to our support team..

Affected Components: olisystems.com, Authentication, AppBuilder, AppManager, Process API, Engine API

Nov 18, 12:00:00 GMT+0
Resolved - Earlier today, a widespread Cloudflare outage caused temporary disruptions to our services, as well as our ability to access Instatus to provide updates. We’re happy to share that all systems have now fully recovered and are operating normally. If you continue to experience any problems, please don’t hesitate to reach out to our support team. Thank you for your understanding..

Nov 18, 14:53:39 GMT+0
Resolved - This incident has been resolved..

Duration: 38 minutes

Affected Components: AppBuilder, , , AppManager, Process API, Engine API, Cloud Apps → Cloud APIs →

Oct 13, 09:00:13 GMT+0
Identified - Maintenance is now in progress..

Oct 13, 09:38:19 GMT+0
Completed - Maintenance has completed successfully..

Oct 13, 09:00:00 GMT+0
Identified - We will be conducting essential upgrades to our principal cloud services. We do not anticipate any disruption during this period however if you have any urgent concerns or require assistance during the maintenance window, please do not hesitate to contact our support team..

Duration: 25 minutes

Affected Components: AppBuilder, AppManager, , Process API, Engine API, , Cloud Apps → Cloud APIs →

Oct 10, 09:00:00 GMT+0
Identified - As part of our ongoing commitment to service excellence, we are patching several critical services to ensure optimal performance and security, as well as adding support for version 12.5. During this period, certain services may experience temporary interruptions. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize disruption and restore full functionality as quickly as possible. Please be assured that this maintenance is crucial for enhancing the reliability and security of our systems, and we appreciate your patience and understanding. If you have any urgent concerns or require assistance during the maintenance window, please do not hesitate to contact our support team..

Oct 10, 09:03:19 GMT+0
Identified - Maintenance is now in progress..

Oct 10, 09:28:01 GMT+0
Completed - Maintenance has completed successfully..

Duration: 53 minutes

Affected Components: olisystems.com

Jul 24, 13:38:00 GMT+0
Investigating - We are aware of ongoing issues logging into [olisystems.com ](http://olisystem.com)and are currently investigating this incident..

Jul 24, 13:46:02 GMT+0
Identified - We have identified the issue and are working on a fix for this incident. We expect to return to a normal service within the next 30 minutes..

Jul 24, 14:30:37 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 36 minutes

Affected Components: Engine API, AppManager, AppBuilder, Process API

Apr 3, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 3, 15:36:30 GMT+0
Completed - We’re pleased to inform you that the scheduled service update has been successfully completed. All systems are operating normally, and no disruptions were observed during the update process. This update included several improvements aimed at enhancing the performance, reliability, and scalability of our services. We appreciate your continued support and thank you for your trust in us. If you experience any issues or have questions following the update, please don’t hesitate to reach out to our support team..

Apr 3, 14:00:00 GMT+0
Identified - As part of our ongoing commitment to service excellence, we are planning a scheduled service update to introduce improvements that will enhance performance, scalability, and future capabilities. During this update, some services may experience brief interruptions. We apologize for any inconvenience this may cause and assure you that our team will work to minimize disruption and complete the update as swiftly as possible. This update is a vital step toward ensuring continued reliability and better user experience, and we truly appreciate your patience and understanding. If you have any urgent concerns or require support during the update window, please don't hesitate to reach out to our support team..

Affected Components: Engine API, Process API

Mar 18, 14:30:20 GMT+0
Resolved - We are continuing to work on a fix for this incident..

Duration: 1 hour and 3 minutes

Affected Components: Engine API

Mar 11, 12:23:10 GMT+0
Resolved - This incident has been resolved..

Mar 11, 11:20:25 GMT+0
Investigating - We are currently investigating this incident..

Duration: 1 hour and 19 minutes

Affected Components: Engine API, AppBuilder, Process API

Mar 11, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 11, 10:00:00 GMT+0
Identified - As part of our ongoing commitment to service excellence, we are patching several critical services to ensure optimal performance and security. During this period, certain services may experience temporary interruptions. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize disruption and restore full functionality as quickly as possible. Please be assured that this maintenance is crucial for enhancing the reliability and security of our systems, and we appreciate your patience and understanding. If you have any urgent concerns or require assistance during the maintenance window, please do not hesitate to contact our support team.

Mar 11, 11:19:13 GMT+0
Completed - Maintenance has completed successfully..

Duration: 44 minutes

Affected Components: Engine API, Process API

Nov 8, 10:43:40 GMT+0
Completed - The scheduled maintenance is now complete, and all systems are back online. .

Nov 8, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 8, 10:00:00 GMT+0
Identified - As part of our ongoing commitment to service excellence, we are patching several critical services to ensure optimal performance and security. During this period, certain services may experience temporary interruptions. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize disruption and restore full functionality as quickly as possible. Please be assured that this maintenance is crucial for enhancing the reliability and security of our systems, and we appreciate your patience and understanding. If you have any urgent concerns or require assistance during the maintenance window, please do not hesitate to contact our support team.

Duration: 11 hours and 25 minutes

Affected Components: Engine API

Oct 24, 10:10:37 GMT+0
Resolved - The issue affecting the ScaleChem API performance has been fully resolved. Our team has identified the root cause and implemented a fix to restore normal service. We apologize for any inconvenience this may have caused and appreciate your patience during this time. If you continue to experience any issues, please don't hesitate to reach out to our support team..

Oct 23, 22:45:47 GMT+0
Identified - We have identified an issue that is impacting the performance for some users of the ScaleChem API. Our team is actively investigating the cause and working diligently towards a resolution. We appreciate your patience as we address this matter and will provide updates as soon as more information becomes available..

Duration: 1 hour and 49 minutes

Affected Components: Engine API, AppManager, olisystems.com, AppBuilder, Software Downloads, Process API, Help Center, Authentication

Oct 10, 14:08:56 GMT+0
Investigating - We are currently investigating an issue affecting Engine and Process API. This issue is causing requests to enter a perpetual "IN PROGRESS" state..

Oct 10, 15:57:44 GMT+0
Resolved - The cause of the degraded performance has been identified and corrected..

Duration: 57 minutes

Affected Components: Engine API, AppBuilder, Process API

Sep 26, 08:00:00 GMT+0
Identified - As part of our ongoing commitment to service excellence, we are patching several critical services to ensure optimal performance and security. During this period, certain services may experience temporary interruptions. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize disruption and restore full functionality as quickly as possible. Please be assured that this maintenance is crucial for enhancing the reliability and security of our systems, and we appreciate your patience and understanding. If you have any urgent concerns or require assistance during the maintenance window, please do not hesitate to contact our support team.

Sep 26, 08:57:16 GMT+0
Completed - Maintenance is now complete.

Sep 26, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour and 10 minutes

Affected Components: Engine API, AppManager, olisystems.com, AppBuilder, Software Downloads, Process API, Help Center, Authentication

Aug 14, 09:39:46 GMT+0
Completed - Maintenance is now complete.

Aug 14, 08:30:01 GMT+0
Identified - Maintenance is now in progress.

Aug 14, 08:30:00 GMT+0
Identified - As part of our ongoing commitment to service excellence, we are patching several critical services to ensure optimal performance and security. During this period, certain services may experience temporary interruptions. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize disruption and restore full functionality as quickly as possible. Please be assured that this maintenance is crucial for enhancing the reliability and security of our systems, and we appreciate your patience and understanding. If you have any urgent concerns or require assistance during the maintenance window, please do not hesitate to contact our support team.

Duration: 42 minutes

Affected Components: Engine API, Process API

Mar 5, 10:09:23 GMT+0
Identified - Maintenance is now in progress..

Mar 5, 10:51:14 GMT+0
Completed - Maintenance has completed successfully..

Mar 5, 10:00:00 GMT+0
Identified - As part of our ongoing commitment to service excellence, we are patching several critical services to ensure optimal performance and security. During this period, certain services may experience temporary interruptions. We apologize for any inconvenience this may cause and assure you that our team will work diligently to minimize disruption and restore full functionality as quickly as possible. Please be assured that this maintenance is crucial for enhancing the reliability and security of our systems, and we appreciate your patience and understanding. If you have any urgent concerns or require assistance during the maintenance window, please do not hesitate to contact our support team..

Duration: 45 minutes

Affected Components: Engine API, AppManager, AppBuilder, Software Downloads, Process API, Help Center, Authentication

Mar 1, 08:33:57 GMT+0
Identified - The planned maintenance work is taking longer than expected. We are working diligently to ensure completion as swiftly as possible. We understand the inconvenience this may cause and appreciate your patience and understanding..

Mar 1, 08:00:00 GMT+0
Identified - We will be conducting essential maintenance on our principal cloud services. During this period, you may experience a level of degraded performance. We apologize for any inconvenience caused and appreciate your patience and understanding. Rest assured, our team is proactively working to minimize disruption and restore full service as soon as possible. Thank you for your cooperation..

Mar 1, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 1, 08:44:38 GMT+0
Completed - Maintenance has completed successfully..

Duration: 28 minutes

Affected Components: Engine API, Process API

Dec 18, 16:11:27 GMT+0
Investigating - We are currently investigating this incident..

Dec 18, 16:39:38 GMT+0
Resolved - This incident has been resolved..

Affected Components: Authentication

Dec 11, 18:03:00 GMT+0
Resolved - We are currently investigating an incident with the authentication service. Our engineers are working towards identifying the cause of the service failure. Update 1 - Our engineers have identified the cause of the issue with the authentication service and are working to resolve the situation. Update 2 - The service issues have been identified and resolved. We are continuing to monitor the service for stability..

Duration: 2 days and 12 hours

Affected Components: Help Center, Engine API, Authentication, Software Downloads, Process API, olisystems.com, AppBuilder

Nov 29, 10:00:00 GMT+0
Identified - We're making some changes to the authentication systems for better security and efficiency. No impact on services expected, but if you encounter any issues, reach out to our support team..

Nov 29, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 29, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 days, 2 hours and 16 minutes

Affected Components: Process API, AppBuilder

Sep 8, 14:35:11 GMT+0
Identified - We are aware of an issue affecting the ProcessAPI and are continuing to work on a fix for this incident..

Sep 8, 17:45:13 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 12, 16:51:15 GMT+0
Resolved - This incident has been resolved..